Privacy Policy

Last Revised Date: November 28, 2023

Jupiter Health Inc. ("Jupiter", "we"; or "us") is unwaveringly dedicated to preserving the confidentiality of your Personal Information ("PI") and Personal Health Information ("PHI") and employs robust measures to safeguard it.

This Privacy Policy ("Policy") strictly aligns with the Personal Information Protection and Electronic Documents Act (PIPEDA), the Health Information Protection Act (HIPA), and other applicable Canadian regulations and laws.

This Policy delineates the methods and intentions behind Jupiter's collection, usage, storage, and disclosure of PI and PHI.

This Policy extends to all Users interacting with the Jupiter Health Platform.

This Policy governs both the PI and PHI obtained directly from Users as well as data gathered from third-party sources.

The terms defined in this Policy should be interpreted as having the same meaning when used in other official documents unless otherwise specified.

Definitions:
"Jupiter Health Platform": encompasses all our hardware, software, websites, content, products, and services owned or operated by Jupiter. Its primary function is to enable the delivery of virtual healthcare services to Users, among other capabilities.
"User": Any individual or entity that utilizes the Jupiter Health Platform.
"Licensed Healthcare Professionals": Physicians and Nurse Practitioners licensed to practice medicine in a province within Canada.
"Other Licensed Providers”: Other healthcare providers such as Pharmacists, pharmacy staff or laboratory staff.

This Policy is subject tothe laws and jurisdiction of the province of Ontario and any other applicable laws.

Jupiter collects PI and PHI through several means:

• Voluntary submission by the User during account creation, updates, or service usage.
• Indirectly from third-party healthcare providers and affiliates.
• Automated technologies, such as cookies, device IDs, and server logs.

Data categories may include:

• Demographic information like name, age, and gender.
• Medical history, including medications, treatments, and diagnoses.
• Financial information required for billing and insurance claims.

Information is accumulated for defined objectives:

• Provision of healthcare services.
• Regulatory compliance.
• Quality assurance and service enhancement.

Jupiter confines its collection of data to elements critical for delivering its services or fulfilling legal requirements, and only with explicit User consent or legal authorization.

• Storage Locations: Personal information, including both Personal Information("PI") and Personal Health Information ("PHI"), is securely stored in Jupiter's offices or at data centers that adhere to stringent Canadian regulatory standards. All storage facilities are located exclusively within Canada.
• Security Measures: Advanced security measures are in place to safeguard the stored information. These include advanced encryption, multi-factor authentication, and intrusion detection systems to ensure the highest level of security.
• Types of Data Collected: The stored information encompasses various data types, such as demographic profiles, health records including medical histories and lab results, and financial information pertinent to billing and insurance.

We may disclose your personal information to authorized personnel and specific third parties, as outlined below:

• Licensed Healthcare Professionals and Other Licensed Providers offering services through the Jupiter Health Platform
• Payment processors facilitating transactions
• Service providers assisting in the operation of the Jupiter Health Platform, such as hosting and technical support providers

We may also disclose personal information to legal and regulatory authorities when required by applicable laws, as well as for the purposes of investigating legal claims.

The Jupiter Health Platform uses PI and PHI for the following purposes, including but not limited to:

• Conducting healthcare services, including assessments, consultations and medical advice
• To process payments for services, including private or public insurance information
• To enable communication with contracted third-party service providers, including but not limited to Physicians, Nurse Practitioners, and Pharmacists.
• To improve the Jupiter Health Platform’s services and functionality
• To comply with legal and regulatory requirements
• To notify Users about relevant programs or services
• To collect feedback
• To investigate legal claims
• Other purposes, as permitted by law, for which we may obtain consent

Consent Requirements: By interacting with, accessing or using the Jupiter Health Platform, Users automatically consent to this Privacy Policy as well as Jupiter’s broader Terms of Use.

Jupiter Healthcare Services Agreement: A distinct agreement exists for Licensed Healthcare Professionals, elaborating on their responsibilities concerning data management and confidentiality.

PI and PHI are selectively disclosed to Licensed Healthcare Professionals, third-party service providers, and affiliates in alignment with the objectives specified in this Policy.

We maintain partnerships with other healthcare organizations and may share data for mutually agreed purposes, like insurance claims and research.

In the case of a corporate merger, sale, or acquisition, data may be shared under stringent confidentiality conditions.

Of Users: Users maintain the right to access, correct, or delete their PI and PHI, subject to exceptions outlined by law.

Of Licensed Healthcare Professionals: Licensed Physicians and Nurse Practitioners are mandated to safeguard PHI and comply with this Policy and relevant legislation.

Of Other Licensed Providers: Other healthcare providers have comparable obligations concerning PI and PHI.

Consent Procedures:

• Obtaining Consent: Explicit consent is sought from Users for the collection, use, and disclosure of Personal Information ("PI") and Personal Health Information ("PHI"), unless exemptions are provided by law.
• Withdrawing Consent: Users may revoke their consent at any time. Please note that revoking consent may limit access to specific features or services on the Jupiter Health Platform.
• Service providers assisting in the operation of the Jupiter Health Platform, such as hosting and technical support providers

Security Measures:

• Comprehensive Safeguards: The Jupiter Health Platform deploys a range of security measures to protect personal information from unauthorized access, use, and disclosure. These safeguards encompass physical, technical, and administrative layers of protection.

By using the Jupiter Health Platform, you acknowledge and consent to these data handling, consent, and security measures.

The Jupiter Health Platform does not serve as a substitute for emergency medical services. Dial emergency numbers for immediate assistance.

Periodic communications regarding healthcare services, policy changes, or promotional offerings may be sent to Users. Unsubscribing options are available.

For technical or healthcare-related inquiries, our Customer Support Team can be reached via the contact options on the Jupiter Health Platform.

All affiliates and third-party service providers are bound by contracts to ensure compliance with this Privacy Policy and all applicable laws.

Adequate data protection measures are mandated for third parties to prevent unauthorized data access or disclosure.

PI and PHI are retained for durations mandated by legal requirements or as necessary for the services provided.

Extended retention may be necessary to comply with auditing, legal, and reporting mandates.

Users can petition for access or amendments to their PI and PHI by contacting privacy@jupiter.ca.

Diligent measures are taken to maintain the accuracy of collected PI and PHI.

Revisions to this Policy may occur periodically to align with legal amendments or internal policy changes.

Please verify if we have updated the Policy since your last use of the Jupiter Health Platform to ensure that you are informed and in agreement with our current privacy practices.

Both session and persistent cookies may be utilized for enhancing user experience and data analytics. Usage of the Jupiter Health Platform signifies consent to our cookies policy as outlined herein.

For retaining user settings and preferences, flash cookies may be employed.

User activity may be tracked for analytical purposes through web beacons.

Costs associated with healthcare and informational services via the Jupiter Health Platform are transparently presented at the point of transaction.

While exactness in cost estimates is targeted, variations may occur based on service specifics.

For secure access and service provisioning, multiple forms of identification, including government-issued IDs and biometric data, may be required.

These identity verification methods are exclusively for secure account access and healthcare service provision.

A composite of physical, technical, and administrative security measures are employed to safeguard PI and PHI.

Stringent controls regulate employee access to sensitive data, enforcing compliance with this Privacy Policy.

Concerns regarding this Privacy Policy or data practices can be directed to our Privacy Officer at privacy@jupiter.ca.

General inquiries may be sent to support@jupiter.ca.