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Welcome to Jupiter Health Inc. (“Jupiter,” "we," "us," or "our"), Operating through the website www.jupiterhealth.ca. Our secure Platform (the “Platform”) facilitates access to telemedicine services and other health related services (collectively referred to as the “Services”). As a user ("user," "you," or "your"), you have the opportunity to register for an account, complete assessment forms and questionnaires, undergo medical consultations conducted by registered and qualified Healthcare Professionals (the "Healthcare Professionals"), and receive customized treatment plans and prescriptions, as medically appropriate.
Important Note: Our Services are intended to complement, not replace, in-person medical consultations and treatments. They are not a substitute for comprehensive, in-person medical care. These Services are rendered through various mediums including text, audio, and video technology, developed either by us or our partner professionals who may be contractors or employees.
By accessing or using the Platform, or by being provided with any of our Services, you agree to be bound by these Terms of Use (the “Terms of Use” or “TOU”). You will be asked to accept these Terms of Use as part of your account registration. Therefore, if you do not wish to be bound by these Terms of Use, please refrain from accessing or using the Platform. Furthermore, you are encouraged to read our Privacy Policy, which is incorporated by reference into these Terms of Use.
Before engaging with our services, you are required to read and complete the Virtual Care Consent Form. This form outlines the risks and limitations of virtual care and is crucial for obtaining your informed consent to our virtual care and Services.
These Terms of Use were last updated on November 28, 2023. We reserve the right to update or modify these Terms at any time, and you agree to be bound by such modifications or updates. It is your responsibility to regularly review these Terms to stay informed of any changes.
BY ACCESSING, REGISTERING FOR AN ACCOUNT, OR UTILIZING THE SERVICES PROVIDED THROUGH Jupiter Health, YOU HEREBY AGREE TO COMPLY WITH AND BE LEGALLY BOUND BY THESE TERMS OF USE. YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS CAREFULLY AND UNDERSTAND YOUR LEGAL OBLIGATIONS HEREIN. SHOULD YOU NOT CONSENT TO BE BOUND BY THESE TERMS, YOU ARE REQUIRED TO IMMEDIATELY CEASE ALL USAGE OF OUR SERVICES.
IN ADDITION, BY ACCESSING AND UTILIZING JUPITER HEALTH, YOU FURTHER AGREE TO COMPLY WITH ALL APPLICABLE FEDERAL, PROVINCIAL, AND LOCAL LAWS AND REGULATIONS, INCLUDING BUT NOT LIMITED TO THOSE GOVERNING TELEHEALTH AND PHARMACY SERVICES WITHIN THE JURISDICTION OF ONTARIO, CANADA. FAILURE TO COMPLY WITH THESE LAWS AND REGULATIONS CONSTITUTES A BREACH OF THESE TERMS AND MAY RESULT IN IMMEDIATE TERMINATION OF YOUR ACCOUNT AND ACCESS TO OUR SERVICES.
IMPORTANT: The Platform is intended solely for non-emergency medical consultations and must not be used for medical emergencies. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, IT IS IMPERATIVE THAT YOU IMMEDIATELY CONTACT THE EMERGENCY SERVICES IN YOUR AREA OR PROCEED TO THE NEAREST HOSPITAL OR HEALTHCARE CENTER.
Access to and use of the services provided by Jupiter Health are restricted to individuals who are at least 18 years of age. By accessing or using the services, you represent and warrant that you meet the age requirement, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these terms of use.
The Jupiter Health Platform is only available to residents (permanent or temporary) within the provinces of Ontario, British Columbia, Alberta, Manitoba, Saskatchewan, Nova Scotia, New Brunswick, Newfoundland and Labrador and Price Edward Island. You must be within Canada while receiving the Services offered on the Platform.
Jupiter bears no responsibility or liability for the deletion or inability to store or deliver any content managed or transmitted through the Jupiter Platform. Jupiter retains the right, at any given time, to alter or terminate the Platform, either in whole or in part, with or without prior notice. Jupiter shall not be held accountable to you or any third party for any changes, temporary suspensions, or discontinuation of the Platform.
To avail yourself of our Services, you must register for a user account ("Account"). You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for maintaining the confidentiality of your password and Account. You agree to notify Jupiter Health immediately of any unauthorized use of your Account or any other breach of security related to the services. Jupiter Health will not be liable for any loss or damage arising from your failure to comply with this section.
The Jupiter Health Platform is a technology-based Platform designed to connect users with licensed Healthcare Professionals, enabling them to conduct consultations and formulate treatment plans based on their professional judgment. While Jupiter does facilitate access to these Services, Jupiter itself is not registered to provide healthcare services.
Only licensed Healthcare Professionals are permitted to offer Services to users through the Jupiter Platform. These Healthcare Professionals include Physicians and Nurse Practitioners licensed to practice medicine in a Canadian province or territory.
The rules governing telehealth provision vary by province and territory. Healthcare Professionals may not always be located in the same province or territory as You when providing Services.
PLEASE ALSO NOTE THAT OUR SERVICES ARE INTENDED TO SUPPLEMENT, NOT REPLACE, IN-PERSON MEDICAL CARE
Be advised that the absence of in-person physical evaluation may result in misdiagnosis and associated health risks. Jupiter Health expressly disclaims any liability arising from inaccuracies, misdiagnoses, or omissions attributable to the lack of physical examination capabilities on this Platform.
Healthcare Professionals using the Platform are independent third-party providers who have opted to use the Platform to offer Services. These professionals are not employees or representatives of Jupiter Health. They are solely responsible for upholding all applicable standards of care, including those related to diagnosing and prescribing.
The Services offered by Jupiter Health are specifically designed for medical conditions that are deemed appropriate for management through telehealth consultations. The suitability of these Services is solely determined by our licensed Healthcare Professionals.
Healthcare Professionals affiliated with Jupiter Health reserve the right to refuse or discontinue the provision of services to any user at their discretion, including but not limited to cases of actual or potential misuse of the services.
It is imperative to understand that some medical conditions require in-person physical assessments for accurate diagnosis and appropriate treatment planning. Given the inherent limitations of a telehealth Platform, Jupiter Health is not equipped to perform such assessments.
There are inherent risks associated with receiving services via telehealth, including, but not limited to, the risks of electronic data transmission and storage. For specific details regarding these risks, please refer to Jupiter Health' privacy policy and consent to use virtual care tools and electronic communications, both of which form part of these terms.
Some user responses during our services may indicate health concerns that fall outside the scope of the services provided via our Platform and telehealth in general. Users displaying certain symptoms, conditions, or circumstances may be recommended to seek immediate in-person medical care instead of continuing with our services. Failure to comply with such guidance may result in the termination of your account and may expose you to increased health risks.
This Platform is not equipped to handle medical emergencies. In the event of an emergency or a situation requiring urgent medical attention, you are required to contact emergency services immediately.
Upon the conclusion of a consultation, Healthcare Professionals may or may not issue a treatment and/or prescription based on their professional judgment. You have the option to fulfill these prescriptions through a Jupiter affiliated pharmacy or through a pharmacy of your choice.
Please be advised that Jupiter Health does not offer certain categories of medications, including but not limited to narcotics, targeted and controlled substances. The availability of specific medications is subject to federal and provincial regulations and professional guidelines.
In the event of medication reactions, side effects, or other adverse events, you should report them to your primary care professional, the nearest walk-in clinic, or emergency room, or call 911 in an emergency.
If a prescription is generated by a Healthcare Professional through the Jupiter Platform, users have the flexibility to direct the prescription to any pharmacy of their choice. To use a local pharmacy, select the option "Send to My Local Pharmacy" and provide the necessary details for that pharmacy.
If you do not select this option, you hereby consent to have your prescription sent to one of Jupiter's affiliated pharmacies for processing. Benefits of using an affiliated pharmacy include free delivery, prescription refill notifications, the ability to pause or resume prescription services, and the option to request prescription renewals, among other features that Jupiter may introduce from time to time.
By opting for a Jupiter-affiliated pharmacy, you expressly consent to the sharing and disclosure of all relevant personal and healthcare information with the affiliated pharmacies. Additionally, you consent that your prescription may be transferred to any Jupiter affiliated pharmacy to ensure efficient processing.
You hereby acknowledge and agree that if a prescription is filled by any Jupiter affiliated pharmacy, no refunds will be issued for medications that have already been dispensed at the time of pausing or terminating your Account with Jupiter Health. If a dispensed medication remains unclaimed at the designated delivery service, or if delivery is otherwise unsuccessful for reasons beyond our control, such medication will be destroyed one month subsequent to the original fill date, unless you make explicit contact with our Customer Support or the affiliated pharmacy.
Returns of medications or products are solely for the purpose of secure disposal. These returns must either be made in person or shipped at your own expense. No refunds, exchanges, or store credits will be granted under any circumstances, as the safety, storage, and handling of the medication or product following your receipt thereof cannot be assured or guaranteed.
By utilizing Jupiter Health's Platform, you acknowledge that some of the medications prescribed may be custom-compounded by our affiliated pharmacies according to a Healthcare Professional's directions. The compounded medications are tailored to meet your specific healthcare needs and are produced in compliance with the highest standards of pharmacy practice as outlined by the relevant regulatory bodies.
While compounded medications undergo rigorous quality control, it is crucial for you to follow the provided storage instructions and usage guidelines carefully to ensure the medication's effectiveness. Any deviation from these guidelines could affect the safety and efficacy of the medication. Jupiter Health and its affiliated pharmacies disclaim all liability for any loss, damage, or adverse effects resulting from your failure to adhere to these guidelines.
In the unlikely event of a medication recall affecting any of the pharmaceuticals distributed by our affiliated pharmacies, Jupiter Health will endeavor to notify all impacted users promptly. The notification will include details of the affected medication, the nature of the recall, and any steps you should immediately undertake for your safety. Depending on the severity and type of the recall, we may also facilitate the return and replacement or disposal of the affected medication.
If you receive such a recall notification, it is imperative that you discontinue use of the affected medication and follow the instructions provided. Jupiter Health and its affiliated pharmacies will not be held liable for any harm or adverse effects experienced due to continued use of a recalled product after a recall notification has been issued.
By continuing to use our Platform, you acknowledge your understanding and acceptance of these terms pertaining to Compounding Services and Medication Recalls.
Jupiter Health Inc. strives to facilitate timely services through its Platform, including but not limited to prescription issuance by licensed Healthcare Professionals and fulfillment by associated pharmacies. However, delays may occur for a variety of reasons, such as system downtime, high service demand, or unforeseen complexities in the evaluation or fulfillment process.
You acknowledge and agree that Jupiter Health Inc. shall not be liable for any delays in prescription issuance by healthcare providers or delays in medication fulfillment by pharmacies, whether such delays are caused by our Platform or by third parties.
Jupiter Health Inc. makes no guarantees regarding the time required for prescription issuance or medication delivery and disclaims any liability for any consequences resulting from such delays.
By using Jupiter Health's Platform, you acknowledge that the availability of certain medications is subject to supply chain fluctuations, manufacturing constraints, and regulatory changes. While Jupiter Health and its affiliated pharmacies make reasonable efforts to maintain a consistent supply of medications, we cannot guarantee the uninterrupted availability of any specific medication.
In the event that a prescribed medication is unavailable or back-ordered, we will make efforts to inform you in a timely manner. Alternative treatment options may be suggested by the Healthcare Professional, and it will be your responsibility to consult with them to determine a suitable course of action.
Neither Jupiter Health nor its affiliated pharmacies shall be liable for any loss, damage, or inconvenience suffered as a result of the unavailability of any medication. Your continued use of the Platform signifies your understanding and acceptance of this Medication Availability clause.
Jupiter Health Inc. and its affiliated pharmacies strive to uphold the highest standards of care in the dispensing of medications. Despite our rigorous protocols, errors may infrequently occur. In the event of a dispensing error, the patient is obliged to notify Jupiter Health Inc. or the respective affiliate pharmacy immediately upon discovery of the mistake.
Upon receiving such notification, corrective measures will be initiated promptly to rectify the error, which may include but are not limited to:
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Immediate recall of the incorrectly dispensed medication;
Replacement with the correct medication at no additional cost to the patient;
Clinical consultation to assess any health impacts due to the error.
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Jupiter Health Inc. and its affiliate pharmacies shall not be held liable for any adverse events, damages, or complications arising from the dispensing error unless it is established that the error occurred due to negligence or willful misconduct.
If you are a patient of a Jupiter affiliated pharmacy, upon request, Jupiter Health Inc. will provide you with a detailed medical expense report and other relevant documentation related to the Services you have accessed. These reports are intended for personal record-keeping, tax purposes, or insurance claims and will be made available through your secure user portal. To request such reports, please submit a written request to our Customer Service Department at
Please allow up to seven (7) business days for the processing of your request. While we strive for accuracy in all documentation provided, Jupiter Health Inc. shall not be liable for any errors or omissions in the reports. You are advised to review all provided documentation for accuracy and completeness upon receipt.
In accordance with our data retention policy and applicable provincial and federal laws, Jupiter Health Inc. maintains your medical records for a period as stipulated by law. After this period, we cannot guarantee the availability of past medical reports or other documentation. It is your responsibility to secure copies of these documents within the mandated record retention period.
You are responsible for ensuring the accuracy of the medical records and personal information you provide. Failure to do so may result in immediate termination of your account and potential legal liabilities.
Medical records will be retained for a duration consistent with healthcare regulations in Ontario. Users may request access to or deletion of their records in compliance with privacy laws.
By using our services, you acknowledge your awareness and understanding of the inherent risks, limitations, and conditions associated with telehealth consultation and medication usage.
All patient health data is considered confidential and is owned by the patient. Said data is stored and managed in accordance with our privacy policy.
All personal and medical information collected through our Platform is handled and protected in accordance with Jupiter Health's privacy policy and is compliant with the personal health information protection act (PHIPA) of Ontario. This policy is accessible on our website.
Jupiter Health utilizes advanced security protocols, aligned with phipa guidelines, to ensure the confidentiality and integrity of your personal and medical information.
We reserve the right to anonymize and aggregate user data for the purposes of medical research and quality improvement, always in compliance with phipa and other applicable regulations.
By using Jupiter Health's services, you consent to the inclusion of your personal health information in your "circle of care." This refers to the collaborative approach involving Healthcare Professionals, caregivers, and other stakeholders who are duly authorized to access and share your medical information for the sole purpose of facilitating coordinated care. Such parties may include, but are not limited to, physicians, pharmacists, nurses, specialists, and healthcare administrators, all bound by relevant privacy laws and ethical obligations to maintain the confidentiality and integrity of your information. You acknowledge that this circle of care is essential for delivering comprehensive and continuous care, and you expressly authorize Jupiter Health to disseminate your information within this circle, pursuant to applicable laws and regulations.
All payments for services requested must be made through authorized payment channels as designated by Jupiter Health Inc. By entering your payment details and submitting your Service request, you hereby authorize Jupiter Health Inc., its affiliates, or our third-party payment processors to charge the full amount due. You are responsible for providing accurate, current, and complete payment information. This may include not only the fees for Jupiter Health's Services but also any additional fees charged by affiliated healthcare organizations or providers, which Jupiter Health Inc. may collect on their behalf.
Failure to make complete payment or provide a valid payment method shall result in immediate suspension or termination of services. If your credit card expires, or if for any reason we are unable to process your payment, you will receive a notification to provide an alternative payment method. Services will not be rendered until full payment has been received and verified.
By electing to use the Services provided by Jupiter Health, you hereby authorize Us to charge the payment method you have provided for the assessment fee, as well as for any additional treatment costs that may apply.
By subscribing to any of Jupiter Health' Service plans, you agree to pay all relevant fees associated with that subscription, which are non-refundable unless explicitly specified otherwise in these Terms. Prescription medications, filled by a pharmacy affiliated with Jupiter Health, will be automatically refilled in the form of a subscription, along with any selected add-on treatments. The refill intervals will be either every 1 or 3 months, depending on your preference and in alignment with clinical best practices. Note that the initial fill may be limited to a 1-month supply to adhere to best practices.
You may modify, pause or cancel your subscription at any time through your Account settings. Cancellation will take effect at the end of the current billing cycle, and you will not be charged thereafter. No refunds will be issued for the unused portion of any subscription period.
Except where explicitly stated in these terms, all charges for Services rendered by Jupiter Health are non-refundable. A refund of the value of assessment fee may only be issued in the event that a treatment plan is not generated following your consultation.
All materials displayed or otherwise accessible through Jupiter Health, including but not limited to text, graphics, images, and code ("content"), are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights, and are the exclusive property of Jupiter Health Inc.
Unauthorized use of Jupiter Health's intellectual property constitutes a violation of these terms and may give rise to legal action, including, but not limited to, monetary damages, injunctive relief, and termination of your account.
The trademarks, service marks, logos, and any other proprietary designations ("marks") used or displayed on the Platform are the registered and unregistered marks of Jupiter Health Inc. Unauthorized use of any such marks is strictly prohibited.
By submitting, posting, or otherwise transmitting any content to Jupiter Health, you hereby grant us a non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, and display said content in any manner related to the operation of the Platform, subject to our privacy policy.
Jupiter Health may contain hyperlinks to third-party websites ("third-party sites"). Such links are provided solely as a convenience to you and do not constitute an endorsement, sponsorship, or recommendation by Jupiter Health Inc. We assume no responsibility for the content, privacy policies, or practices of any third-party sites.
Jupiter Health Inc. may engage third-party companies for the purpose of fulfilling certain services, such as the delivery of medications. While these companies are carefully selected, Jupiter Health cannot assume liability for any loss, damage, or injury you may incur as a result of any act or omission of these third-party companies. Your interactions with these third-party entities are governed by their respective terms and conditions, and Jupiter Health recommends reviewing those terms prior to engagement.
You agree to indemnify and hold harmless Jupiter Health Inc. From any and all losses, liabilities, damages, or costs, including legal fees, incurred as a result of your misuse of the products or services provided through the Platform. Misuse includes but is not limited to the use of products or services for illegal purposes, non-compliance with prescribed treatment regimens, or the dissemination of fraudulent information.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, NEITHER JUPITER HEALTH INC. NOR ITS AFFILIATED ENTITIES OR LICENSORS SHALL BE LIABLE TO YOU OR ANY THIRD-PARTY FOR ANY DAMAGES OR LOSSES OF ANY KIND, WHETHER UNDER CONTRACT, TORT, WARRANTY, OR ANY OTHER LEGAL THEORY. THIS INCLUDES BUT IS NOT LIMITED TO INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, SUCH AS LOSS OF PROFITS, REVENUE, OR DATA, AND HARM TO YOUR COMPUTER OR MOBILE SYSTEMS. DAMAGES RELATED TO PHYSICAL OR EMOTIONAL HARM, INCLUDING DEATH, ARE ALSO EXCLUDED, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHERMORE, JUPITER HEALTH DISCLAIMS LIABILITY FOR ANY LOSSES STEMMING FROM YOUR INABILITY TO USE OUR SERVICES OR FROM UNAUTHORIZED ACCESS TO YOUR ACCOUNT.
Any disputes shall be resolved through binding arbitration conducted in the province of Ontario, in compliance with the arbitration act, 1991 (Ontario). Each party shall bear their own costs of arbitration.
All disputes, controversies, or claims arising out of or in connection with the services provided by Jupiter Health shall first be addressed through our designated customer service channels.
Users have the right to opt-out of the arbitration agreement within thirty (30) days from the date of initial acceptance of these terms by delivering a written notice to Jupiter Health Inc.
Any complaints, concerns, or grievances you may have about the Services provided through Jupiter Health Inc. must be submitted in writing to our designated Grievance Officer at complaints@jupiter.ca. We are committed to addressing your concerns in a timely and effective manner. You may expect an initial acknowledgment of your complaint within 48 hours, and a comprehensive resolution plan within 15 business days.
These terms are governed by and construed in accordance with the laws of the province of Ontario and the federal laws of Canada, as applicable, without regard to conflict of law principles. You hereby consent to the exclusive jurisdiction of Ontario, Canada, in all disputes arising out of or related to the use of our services.
In our commitment to safeguarding the privacy and integrity of your data, Jupiter Health employs robust encryption standards to protect information transmitted between you and our Platform. Below are key elements detailing our encryption measures
SSL/TLS Protocols Jupiter Health's Platform uses Secure Sockets Layer (SSL) and Transport Layer Security (TLS) protocols to encrypt data during transmission. These protocols establish a secure connection between your device and our servers, ensuring the confidentiality and integrity of information shared.
End-to-End Encryption All communications within our telemedicine sessions, including video and audio exchanges, are encrypted from end-to-end. This means only you and the healthcare provider can decrypt and view the information, making it virtually impossible for unauthorized third parties to access your data.
Data Encryption at Rest Besides encrypting data during transmission, we also encrypt data "at rest," that is, when stored on our servers. We utilize advanced encryption algorithms that comply with federal and provincial regulations.
Multi-Factor Authentication (MFA) To provide an additional layer of security, Jupiter Health employs MFA methods requiring users to validate their identity using two or more verification mechanisms. This could be a combination of something they know (password), something they have (a mobile device), or something they are (biometric verification).
Regular Updates Our encryption standards are routinely reviewed and updated to address new security threats. We adhere to a proactive approach in adopting emerging encryption technologies and best practices.
Compliance All encryption standards deployed by Jupiter Health align with the Health Insurance Portability and Accountability Act (HIPAA), the Personal Health Information Protection Act (PHIPA), and other relevant laws governing data protection and privacy in Ontario, Canada.
Third-Party Audits To ensure the efficacy of our encryption measures, Jupiter Health undergoes regular third-party audits. These audits scrutinize our encryption protocols, ensuring they meet or exceed industry standards.
While Jupiter employs industry-standard encryption methodologies to safeguard your data, you retain sole responsibility for implementing security measures on your device and for any unauthorized access to your Account.
Jupiter Health Inc. is not responsible for any damages or implications caused by viruses, distributed denial-of-service attacks, or other technologically harmful material that may infect your computer equipment, computer programs, or data due to the use of our services or to your downloading of any material posted on it, or any website linked to it.
Jupiter Health utilizes proprietary algorithms (the "algorithms") to conduct preliminary medical evaluations and recommend potential treatment options. These algorithms are calibrated to identify cases necessitating immediate or in-person medical intervention, thereby excluding them from the online consultation process. The final prescription authority resides solely with the designated licensed Healthcare Professional, who shall exercise their professional judgment independent of algorithmic recommendations.
Jupiter Health expressly disclaims any liability for errors, omissions, or inaccuracies emanating from these algorithms. Algorithms serve solely as supplementary tools and do not replace professional medical judgment
You agree to indemnify and hold harmless Jupiter Health Inc. From any and all losses, liabilities, damages, or costs, including legal fees, incurred as a result of your misuse of the products or services provided through the Platform. Misuse includes but is not limited to the use of products or services for illegal purposes, non-compliance with prescribed treatment regimens, or the dissemination of fraudulent information. Jupiter Health Inc. reserves the unilateral right to amend these Terms at its sole discretion. Such changes shall take effect immediately upon posting on the Platform. Your continued engagement with the service constitutes binding acceptance of any modified terms.
Should any provision of these Terms be found unlawful, void, or unenforceable, such provision shall not affect the validity or enforceability of the remaining provisions.
No failure or delay by Jupiter Health Inc. in exercising any right, power, or remedy under these Terms of Use shall operate as a waiver of any such right, power, or remedy. No waiver by Jupiter Health Inc. of any term or condition set forth herein shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any waiver by Jupiter Health Inc. must be in writing to be effective and shall not constitute a waiver of any subsequent breach or default.
These Terms of Use, along with any associated content, materials, or features of the Platform, do not create any partnership, joint venture, employment, or other agency relationship between Jupiter Health Inc. and you. You are not authorized to enter into any contract, incur obligations, or bind Jupiter Health Inc. in any manner whatsoever. Any attempt to do so is void and shall have no force or effect.
This should provide Jupiter Health Inc. with robust legal protections regarding the non-waiver of terms and the avoidance of unintended agency relationships.
Jupiter Health Inc. shall not be liable for failure or delay in performing its obligations due to unforeseen circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, wars, civil disturbances, or disruption of telecommunications, transportation, or utilities. In such events, Jupiter Health will make reasonable efforts to notify affected users and resume services as soon as practicable.
Jupiter Health Inc. reserves the unilateral right to modify or replace these Terms at any time and without prior notice. Such changes shall be effective immediately upon posting on the Platform. Continued use after any such changes shall constitute your consent to such changes.
We reserve the right to post notices of amendments, but we are not obliged to do so. Your continued use of the Jupiter Platform following any changes to these Terms signifies your agreement to adhere to and be bound by the modified Terms.
Each consultation with a Healthcare Provider via the Jupiter Health Platform is limited to the assessment of a single medical condition. Each new assessment is subject to a fee. Any re-assessments and renewals are not subject to additional fees.
Jupiter may, in its sole discretion, offer the ability to bill certain eligible costs directly to third-party insurance providers. You understand and agree that
In compliance with Canada’s Anti-Spam Legislation ("CASL"), by creating an account with Jupiter Health, you are providing explicit consent to receive electronic communication, including emails related to
You may unsubscribe from such communications at any time by following the "Unsubscribe" link in our emails.
Jupiter Health Services are intended for use within Canada and are subject to Canadian export laws. You agree not to:
By using Jupiter Health Services, you waive any constitutional and statutory rights to go to court and have a trial in front of a judge or a jury. Instead, all disputes will be resolved by binding arbitration under the Arbitration Act, 1991 (Ontario). You also waive any ability to bring claims as a class member in any purported class or representative proceeding.
Invoices and receipts will be provided electronically through the Jupiter Health Platform. You are responsible for ensuring that you have received the invoice and for verifying its accuracy.
